Shipping policy
At LISA JEWELRY, we want your shopping experience to feel effortless from the moment you place your order to the moment your jewelry arrives.
We are pleased to offer FREE STANDARD SHIPPING WORLDWIDE ON ALL ORDERS, with no minimum purchase requirement.
FREE WORLDWIDE SHIPPING
LISA JEWELRY offers free standard shipping to customers worldwide on every order.
There is no minimum order value required to qualify for free shipping.
Wherever you are shopping from, eligible orders placed through lisajewerly.com will receive complimentary standard shipping unless otherwise stated at checkout.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Processing may include:
- Payment verification
- Product preparation
- Quality inspection
- Packaging
- Shipment preparation
- Handover to the shipping carrier
Orders placed on weekends or public holidays may begin processing on the next available business day.
During high-volume periods, promotional events, holidays, or product launches, processing may take slightly longer.
ESTIMATED DELIVERY TIMES
Estimated delivery times begin after your order has been processed and dispatched.
Typical delivery estimates are:
- Australia: 3–8 business days
- New Zealand: 5–10 business days
- United States & Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Other International Destinations: approximately 7–20 business days
These delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on your location, shipping carrier, customs processing, local postal services, weather conditions, public holidays, and other circumstances outside our control.
ORDER TRACKING
Where tracking is available, customers will receive a shipping confirmation email containing tracking information after the order has been dispatched.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
If your tracking information has not updated for an extended period, please contact us at:
Please include your full name and order number so our customer support team can assist you efficiently.
INTERNATIONAL ORDERS
We proudly ship worldwide.
Although standard shipping is free, international orders may be subject to:
- Customs inspections
- Import duties
- Local taxes
- VAT
- Brokerage charges
- Other fees imposed by the destination country
These charges, where applicable, are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.
LISA JEWELRY does not control customs fees, duties, taxes, or customs processing times.
We recommend reviewing the import regulations applicable in your country before placing an order.
CUSTOMS DELAYS
International shipments may occasionally be delayed by customs authorities.
Customs processing is outside the control of LISA JEWELRY and the shipping carrier.
If your package is being held by customs, additional information or payment may be required before your shipment can be released.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
- Full recipient name
- Street address
- Apartment or unit number
- City or suburb
- State or province
- Postal or ZIP code
- Country
- Contact information
LISA JEWELRY is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error after placing your order, please contact us immediately at support@lisajewerly.com.
We will do our best to assist, but address changes cannot be guaranteed once an order has entered processing or has already been shipped.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible.
Email:
Please include:
- Your full name
- Order number
- Requested change
Once an order has been processed, packed, or transferred to the shipping carrier, we may no longer be able to modify or cancel it.
DELIVERY DELAYS
While we work with shipping partners to provide reliable delivery, delays may occasionally occur due to circumstances beyond our control, including:
- Customs processing
- Carrier delays
- Severe weather
- Public holidays
- High parcel volumes
- Transportation disruptions
- Incorrect delivery information
- Local postal service disruptions
Estimated delivery dates should therefore be treated as estimates rather than guaranteed delivery dates.
LOST OR MISSING PACKAGES
If your tracking information shows no movement for an unusual period or your order appears to be missing, please contact our customer support team.
Email:
Please provide your order number and relevant tracking information.
We may ask you to confirm your delivery address and provide other information necessary to investigate the shipment.
PACKAGE MARKED AS DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around your property and delivery area
- Checking with household members
- Checking with neighbors where appropriate
- Checking your mailbox or parcel locker
- Contacting the shipping carrier
- Allowing a short period in case the carrier marked the parcel delivered before final delivery
If you are still unable to locate your package, contact us at support@lisajewerly.com and we will review the situation with you.
DAMAGED PACKAGES
If your order arrives visibly damaged, please contact us as soon as possible.
Include:
- Your order number
- Description of the issue
- Clear photographs of the damaged packaging
- Clear photographs of the affected item
Send this information to:
Our team will review the issue and advise you on the next steps.
MULTIPLE SHIPMENTS
In some cases, products within the same order may be shipped separately.
If your order is divided into multiple packages, you may receive more than one tracking number.
Receiving one package before another does not necessarily mean that part of your order is missing.
FAILED OR RETURNED DELIVERIES
If a package is returned to us because of:
- Incorrect shipping information
- An incomplete address
- Repeated failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Unpaid customs charges
additional shipping or handling costs may apply before the order can be shipped again.
FREE SHIPPING PROMOTION
Our standard shipping policy currently provides:
FREE STANDARD SHIPPING WORLDWIDE ON ALL ORDERS.
No minimum purchase is required.
We reserve the right to modify, suspend, or discontinue shipping promotions in the future where permitted by applicable law. Any changes will apply to future orders and will be reflected on our website or at checkout.
CONTACT US
If you have questions regarding shipping, tracking, delivery, customs, or your order, please contact:
Trade Name: LISA JEWELRY
Email: support@lisajewerly.com
Phone: +61 414 643 705
Physical Address: 15 Dexter Grove, Point Cook VIC 3030, Australia
For faster support, please include your full name and order number when contacting us.
LISA JEWELRY
BEAUTY LIVES IN YOU
FREE WORLDWIDE SHIPPING ON ALL ORDERS.