FAQs

Choose the piece you love, select any available options such as size or finish, then click Add to Cart. When you're ready, proceed to checkout and follow the secure payment steps.

We accept the payment methods displayed at checkout, which may include major credit and debit cards, Shop Pay, Apple Pay, Google Pay and other payment options available in your region.

Contact us as soon as possible after placing your order. We will do our best to help, but once an order has entered processing or has shipped, changes or cancellations may no longer be possible.

Yes. LISA Jewelry offers free shipping worldwide on all orders. Delivery times vary depending on destination and local carrier conditions.

Most orders are prepared within 1–3 business days. Shipping time depends on your destination and the shipping service available at checkout. You will receive tracking information once your order has shipped.

Once your package is on the way, we will email you a shipping confirmation with a tracking link. Please allow a short period for the carrier to activate tracking updates.

We accept eligible returns within 30 days of delivery. Items should be unworn, unused, and returned in their original condition and packaging. Certain personalized, final-sale or hygiene-sensitive items may be excluded.

Contact our support team with your order number and the item you would like to return or exchange. We will provide the next steps and any return instructions that apply to your order.

After your return is received and inspected, approved refunds are sent to your original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

Store your jewelry separately in a dry place and gently wipe it with a soft, clean cloth after wear. Avoid strong chemicals, perfumes, lotions and abrasive surfaces to help preserve its finish.

Water resistance depends on the material and finish of each piece. To keep your jewelry looking its best for longer, we recommend removing it before swimming, bathing or prolonged exposure to water unless the product description specifically states otherwise.

Materials vary by design and are listed on each product page. Depending on the piece, this may include stainless steel, plated finishes, sterling silver, pearls, crystals or other decorative materials.

All jewelry naturally responds to wear, moisture, skincare products and storage conditions. Proper care can significantly extend the life of the finish. Please follow the care instructions provided for each piece.

Measure the inside diameter of a ring that already fits you well, or measure your finger with a flexible strip and compare the measurement with the size guide on the product page. If you are between sizes, the more comfortable option is usually the slightly larger size.

Many designs include an extender chain or multiple closure positions. Please check the product details for the exact length and adjustability of the item you are considering.

Personalization is available only on selected products when stated on the product page. If you are interested in a custom request, contact our support team before ordering and we will let you know what may be possible.

We may be able to assist with selected custom or special-order requests depending on the design and quantity. Send us your idea through our contact page and our team will review it with you.

Yes. Our pieces are designed to feel special from the moment they arrive. Orders are prepared with presentation in mind, making them suitable for birthdays, anniversaries, celebrations and meaningful everyday gifts.

Yes. Enter the recipient's shipping address at checkout. Please make sure all delivery details are accurate before completing your order.

Yes. We offer worldwide shipping. Available delivery services and estimated timing can vary by destination.

International orders may be subject to local customs duties, taxes or import fees depending on the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Please visit our Contact Us page and send us a message with your question. If your message is about an existing order, include your order number so we can assist you more quickly.

For order-related questions, include your order number, the email address used at checkout and a short description of the issue. Photos can also be helpful if your question concerns a product or package condition.